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Help

FAQ POLICIES
  • Getting Started
  • How it Works
  • Booking
[ Privacy Policy

Getting Started

  • +

    How do I make a booking?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What is a hold request?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What is your cancellation policy?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Why is payment is not going through?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    How do I get to the home?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Why is a particular home never available when I check?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What it is security deposit and how do we pay this?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What happens if we break something while we are in the villa?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Do you provide beds, cribs, highchairs?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Are there any restrictions on what I can do in a home?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

How it Works

  • +

    How do I make a booking?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What is a hold request?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What is your cancellation policy?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Why is payment is not going through?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    How do I get to the home?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Why is a particular home never available when I check?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What it is security deposit and how do we pay this?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What happens if we break something while we are in the villa?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Do you provide beds, cribs, highchairs?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Are there any restrictions on what I can do in a home?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

Booking

  • +

    How do I make a booking?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What is a hold request?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What is your cancellation policy?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Why is payment is not going through?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    How do I get to the home?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Why is a particular home never available when I check?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What it is security deposit and how do we pay this?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    What happens if we break something while we are in the villa?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Do you provide beds, cribs, highchairs?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

  • +

    Are there any restrictions on what I can do in a home?

    A Hold allows you to secure a property for 24h for specific dates without any obligation to reserve the property. Then you can have the time to make other arrangements and you can proceed with your reservation at any time during the 24 hour hold period.

Still need help? Get in Touch with our Customer Service Team

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  • Contact Us
  • Almirante 9. Dcha
  • 28004 Madrid-Spain
  • +34 915 23 74 51
  • [email protected]

  • Mon-Fri: 9am - 8pm
  • Sat-Sun: 10am - 7pm
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